Review policy

Review Policy

Your opinion counts

At Luyx Candles, we greatly value the opinion of our customers. Reviews help us improve our products and service and assist other customers in making a choice.

Posting reviews

Have you placed an order with us? Then we warmly invite you to leave a review about:

  • The quality of our handmade candles
  • Your experience with our service
  • The packaging and delivery
  • Anything you want to share about your purchase

Guidelines for reviews

To ensure that reviews are useful and trustworthy, we ask you to:

  • Be honest: Share your genuine experience, both positive and negative
  • Be respectful: Do not use offensive or inappropriate language
  • Be relevant: Keep your review focused on the product or service
  • Be authentic: Only reviews from real customers will be posted

What we do not accept

We reserve the right to remove reviews that:

  • Contain offensive, discriminatory, or inappropriate language
  • Contain spam or advertising for other companies
  • Contain personal information of others
  • Are not related to our products or service
  • Are false or misleading

Moderation

All reviews are moderated before being published. We do this to ensure that all reviews comply with our guidelines. We strive to review and publish reviews within 48 hours.

Responding to reviews

We carefully read all reviews and try to respond where possible, especially to:

  • Questions or uncertainties
  • Negative experiences (to provide a solution)
  • Special compliments or suggestions

Photos and videos

We encourage you to add photos or videos to your review! Visual content helps other customers make an even better choice.

Rewards

As a thank you for sharing your experience, you will receive a discount code for your next purchase after posting a review.

Questions?

Do you have questions about our review policy? Then please contact us via our contact page.